Transaction Complaint

 

How to proceed in the event of a transaction complaint:

 

Send us an email to helpdesk@besteron.sk, which will contain:

1. Description of the complaint

2. Payment ID

3. Transaction amount

4. Website link

5. You can upload a screenshot to the attachment

 

If your complaint concerns suspected fraud, misuse of payment credentials, or any other security incident, please refer to the Security Incident Reporting page for instructions on how to report it.

 

Our helpdesk is here for you every day from 8:00 a.m. to 8:00 p.m.